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FAQ

Q: How do I get a birthday announcement on BT Celebrations?

A: Celebrating a birthday? Please send your pictures and information to us really, really early! It is best to send in your pictures two months in advance. Please do not call – this will not speed up or help the process.

Although we cannot guarantee your submissions will make it to the air due to the high volume of entries, all of your celebrations are important to us and we thank you for sharing your special moments with us.

Please use our BT Celebrations page.

Q: I won something! How do I claim my prize?

A: Unless otherwise instructed, all prize winners must pick up their prizes within 7 days of winning from our offices at:

Breakfast Television – City
33 Dundas Street East
Toronto, Ontario M5B 1B8
(416) 599-2489 (CITY)

Prizes cannot be mailed out to winners.
Prizes can be picked up Monday to Friday between 8:30 a.m. and 5:30 p.m.
You risk the chance of not getting your prize if you come to pick up your prize outside of these stated hours.

Q: How do I send mail to my favourite on air personalities?

A: You can reach us through our Contact Us page.

Q. Do you have internships at Breakfast Television?

A. Yes, we do have internship opportunities at BT. We only consider students at the post-secondary level of education. They must be studying Radio and Television, Media, Journalism or Broadcasting, and the internship must be part of their school curriculum. There are a limited of unpaid production and digital internship positions available per term.

Each term is four months in duration, from September to December, January to April, and May to August. Both production and digital positions require a commitment from the student. These positions are full time, five days a week, Monday through Friday, from 4:30 a.m. to 12:30 p.m. for production internships and 5:30 a.m. to 1:30 p.m. for digital internships.

The internships are focused on live, multi-platform production–broadcast and digital. The day-to-day pace is a hectic one and requires students with maturity, initiative, and enthusiasm.

Should you fulfill the requirements and wish to apply for one of the positions, please forward a resume and cover letter indicating which term you would like, as well as the student placement officer’s name and phone number.

Applications are now open for the May – Aug. 2014 semester!

Please send your email to comments@bttoronto.ca. Alternately, send a hard copy to:

City – Rogers Broadcasting Ltd.
Breakfast Television Internship Program
33 Dundas Street East
Toronto, Ontario M5B 1B8

Q: Something on your website isn’t working properly. How do I report it?

A: Please send a detailed message through our Contact Us page describing the issue specifically, the browser/operating system you are using, any screenshots you may have, and whether this is a reoccurring issue.  We will make sure to review, and if necessary, work on the issue in a timely manner.

Q: Help! I can’t get BT Toronto’s live stream on the City Video mobile apps! What happened to it?

A: The live stream is located on the homepage of BTtoronto.ca between 5:30 a.m. and 9 a.m. It is responsive and works on your computer, tablet, and mobile devices. You can also view the show live and on demand through our new Breakfast Television mobile app for iOS and Android. Happy viewing!

Q: How do I get a copy of a BT Toronto story?

A: In order to obtain a DVD copy of a story or segment from Breakfast Television please forward as much information as possible in regards to the segment, such as:

- Date and approx time the segment aired.
- Name of person interviewed or product mentioned.
- Was the segment live on location with Jennifer Valentyne and the Live Eye Crew, or was it held in our studio?

*Please note there is a cut-off period of 60 days from when the segment aired, in which to request a copy. On approval of your request, BT will release a copy of a story or segment for your personal viewing only. Please note that any video provided to you by BT Toronto is for personal viewing and company archive use only. The video cannot be used for sales or promotional use, posting on websites, or for re-broadcast on any medium. For a copy of the release form, click here. There is a $75 dubbing charge per segment requested, and you will be required to sign a “Programming Release Form” prior to receiving a DVD dub of your requested segment.All dub requests are subject to approval. Processing time is between 1 – 2 weeks.

Please forward your request to Dub Requests – Toronto.

Q: What is City’s main switchboard number?

A: For City Toronto’s telephone and address information, please see our Contact Us page.

Q: Who supplies fashions and hair for the BT personalities?

A: See below:

Kevin Frankish’s wardrobe supplied by:
Korry’s Clothiers to Gentlemen
569 Danforth Avenue, Toronto, ON M4K 1P9
(416) 463-1115 | www.korrys.com

Dina Pugliese’s wardrobe supplied by:
Yorkdale Mall
3401 Dufferin Street, Toronto, ON M6A 2T9
(416) 789-3261 | www.yorkdale.com

Jennifer Valentyne’s wardrobe supplied by:
WANT Boutique (3 locations)
1694 Avenue Road, (416) 256-WANT (9268)
1454 Yonge Street, (416) 934-WANT (9268)
9301 Bathurst Street, (905) 780-6444
www.want.ca

Frank Ferragine’s wardrobe supplied by:
Yorkdale Mall
3401 Dufferin Street, Toronto, ON M6A 2T9
(416) 789-3261 | www.yorkdale.com

Dina Pugliese’s hair styled by:
Hair on the Avenue
112 Avenue Road, Toronto, ON M5R 2H4
(416) 922-0112 | www.hairontheavenue.ca

Jennifer Valentyne’s hair styled by:
Fiorio Salon and Spa
108 Cumberland St, Toronto, ON M5R 1A6
(416) 964-5737 | www.fiorio.com

Q: Where do I find BT Toronto on Starchoice and ExpressVU?

A: Please see our City channel information page.

Q: I need some help or advice that I can not find here, is there another source of information I can access with a specific question?

A: Yes we do! For answers please see our special Troubleshooting Guide here or send a detailed email with your request to our Help line here.