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Greyhound passengers stranded overnight as buses oversold

BT Toronto | posted Monday, Nov 2nd, 2015

Bus tickets in hand with no bus to get on: That’s the frustration felt by some Greyhound passengers who were left waiting for hours overnight after buses were oversold.

Long lines were formed at the station on Bay Street, near Dundas Street West, after full buses left the hub on Sunday, leaving travellers behind.

Some passengers said they had been waiting for about two hours for their scheduled departure, with no additional buses in sight.

Greyhound told CityNews there was a backlog because they’re operating at a “high-level volume” as reading week wraps for colleges like George Brown and Seneca.

Riders were given $5 coupons for future Greyhound trips, but they say that’s little consolation for such a delay.

There are few options for bus travellers on some routes in Ontario.

Greyhound holds a monopoly on some intercity lines like the one between Toronto and Kitchener. Such a lock has led to hikes in ticket prices during prime times, often affecting students during busy holiday travel seasons.

Greyhound has also been accused of routinely overselling buses, leaving passengers behind at terminals in Toronto, London, Barrie and Peterborough.


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