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GO Train to compensate passengers $100 for lengthy delay on Tuesday

CityNews | posted Thursday, Sep 29th, 2016

Compensation is on the way for Go Train passengers left stranded for hours on a sweltering train after major problems developed on the Lakeshore East lines Tuesday afternoon.

A Metrolinx spokesperson tells CityNews, people stranded on the train just outside Ajax for more than three hours will be getting $100 each. That is on top of a refund for the trip.

Anne Marie Aikins says emails have started going out to customers Wednesday night, outlining the compensation they would receive for their inconvenience.

The compensation is similar to what customers were offered in 2013 when heavy rains left some passengers stranded on flooded train cars.

Passengers on the Lakeshore East line were delayed more than three hours after a train broke down and lost power around 4:30 p.m. near Ajax and triggered significant delays along the line.

Many riders were forced to sit or stand for hours without air conditioning as GO worked to get a tow train to push the disabled train to the nearest station.

CityNews viewer Chris Pang said the wait on the overcrowded Lakeshore East train was unbearable.

“The conditions on the train during this … delay were atrocious,” he said.

“Since this train was crowded as usual, for over four hours many people stood, although we all tried to take turns sharing seats … The temperature aboard was gradually becoming unbearable. Many people seemed flush, and a pregnant lady started to feel faint.”


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