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Samsung sends fire proof boxes for Galaxy Note 7 returns

Youkyung Lee, The Associated Press | posted Wednesday, Oct 12th, 2016

Samsung Electronics said Wednesday it is sending fire-resistant packages to its customers in the U.S. as a precaution against possible fires or explosions from Galaxy Note 7s they return to retailers.

Samsung is offering prepaid shipping boxes as an option for U.S. consumers who purchased the phones on its website, Samsung.com. It said consumers who purchased their Note 7 phones from mobile carriers should visit the carriers’ websites for recall instructions.

On Tuesday, Samsung said it was discontinuing the Note 7 phones just two months after their launch, after two recalls and many reports of fires. Samsung must now deal with receiving back more than 1.5 million Galaxy Note 7 phones, both the original ones and those issued as replacements. Most were sold in the U.S. and South Korea.

A video on YouTube dated Tuesday shows a man it says is at the XDA Developers office in the U.S., unpacking a kit containing a static shield bag, thermally insulated boxes, gloves and instructions for ground shipping only.

“We have just received this crazy Galaxy Note 7 return kit,” the person said in the video.

According to the XDA Developers forum, Samsung’s packing instructions say the Note 7 should be put in the static shield bag and then in a box labeled “OEM Replacement” to be put inside an “Inner Box” and a “Recovery Box.” Shipping companies reportedly had complained they did not want to handle Note 7 returns because of fire concerns.

Samsung said the packaging kits conform with U.S. requirements for shipping lithium-ion batteries or devices containing them that are subject to a recall.


Related stories:

Samsung halts sales of Galaxy Note 7; Canadian says he will keep using his phone
Samsung halts all sales of Galaxy Note 7 after new troubles surface
Samsung changes Note 7 output schedule after fire reports


Canadian customers can start returning their devices on Thursday, Samsung Canada said.

Samsung Electronics Canada Inc. said in a statement that people with “either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device.”

Beginning Thursday, “at their point of purchase, Samsung Note7 owners can bring their device in for an exchange to a Galaxy S7 or Galaxy S7 edge device. Alternatively, consumers are entitled to a full device hardware and Note7 specific accessories refund.

For customers who purchased their Samsung Note7 on Samsung.com, a device refund will be offered upon return receipt of the recalled devices. Samsung Canada will be in touch with our online customers to provide them with details regarding the return process.”

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