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Baggage system glitch resolved, operations ‘running well’ at Pearson

NEWS STAFF | posted Thursday, Aug 17th, 2017

Travellers leave Pearson International Airport with their baggage on Aug. 17, 2017. CITYNEWS/Bertram Dandy
A glitch with the baggage system at Pearson International Airport’s terminal 3 that caused delays for departing passengers has now been resolved.

Early on Thursday morning, a tweet from the airport said “operations are running well and the baggage contingency experienced yesterday in Terminal 3 has returned to normal operation.”

The issue started around 6 p.m. on Tuesday and continued until Thursday morning.

Greater Toronto Airports Authority (GTAA) spokesperson Robin Smith said Wednesdsay there was a problem with the induction conveyor belt, which meant crews were not able to get the baggage from the terminal and into the plane.

Travellers reportedly waited several hours on Tuesday night due to the glitch at the baggage drop-off. Extra staff members were brought in to help with the baggage backlog and crews worked throughout the night to fix the issue.

Around noon on Wednesday the GTAA said the vast majority of luggage had been cleared and the remainder would be gone within the hour.

However, as of 4 p.m. the GTAA said the system issue had not been completely rectified.

“We continue to work towards stabilizing the baggage system issues affecting flights departing from Terminal 3,” Smith explained in a statement.

“The GTAA team is operating with our airline partners under a contingency plan that means that significant delays have not been noted for this afternoon, and our intent is to continue with this plan to reduce any impact on flights this evening until we can be certain that the system is operating at proper capacity.”



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