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Canadian Transportation Agency wants public input on air passenger rights

The Canadian Press | posted Tuesday, May 29th, 2018

The Canadian Transportation Agency is asking Canadians to help it develop regulations about the rights of air passengers, including how best to deal with tarmac delays, bumped seats and lost luggage.

Under legislation given final approval last week, the agency is charged with drafting rules and, in most cases, setting minimum standards of treatment in order to establish a bill of rights for air travellers.

Those interested in offering their thoughts can attend one of eight public sessions to be held across the country, fill in a questionnaire, or provide a written submission. One will be held in Toronto on June 14.

The agency will also survey air travellers at selected airports.

The consultations will continue until Aug. 28.

Transport Minister Marc Garneau says the new rules will ensure that passengers are treated with respect and that airlines live up to their commitments.

“These regulations will establish clear and consistent standards of treatment for all flights operating in Canada,” Garneau told a news conference.

“In certain circumstances, they will include compensation for air travellers when things do not go as planned, when a flight is delayed, cancelled or overbooked and it is considered to be within the airline’s control.”


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